Cloud Economics, Portfolio Retention, and FinOps Maturity at Enterprise Scale
Senior Customer Success leader bridging cloud architecture, financial governance, and renewal outcomes.
Enterprise portfolios $4M–$36M ARR. Multi-cloud depth (AWS, Azure, GCP). FinOps program design and execution. Lifecycle ownership from onboarding through QBR, renewal, and expansion. Partner to CFO, engineering, and cloud architecture teams.
Core Capabilities
Cloud & FinOps Leadership
- 20–43% cost reduction across multi-cloud portfolios
- ROI modeling for CFO and finance stakeholders
- Cloud financial governance and commitment strategy
- AWS, Azure, GCP program engagement and MAP execution
Enterprise Lifecycle Ownership
- 30/60/90 onboarding with measurable TTFV
- QBR design and executive narrative development
- Renewal forecasting and expansion pipeline ownership
- Risk mitigation through health scoring and intervention plays
Technical & Cross-Functional Execution
- Engineering partnership on usage patterns and optimization
- Telemetry analysis for adoption and cost anomaly detection
- Customer 360 data ownership and reporting
- Product roadmap influence through structured feedback loops
Alignment to Role Requirements
5+ Years B2B SaaS Customer Success
Enterprise CSM at Rackspace, ZoomInfo, Extensis, Lenovo. Direct ownership of renewals, expansion forecasting, and portfolio P&L accountability.
Public Cloud Experience
AWS, Azure, GCP engagement across enterprise accounts. Led largest mid-market AWS MAP at the time. 20–43% cost reductions in multi-cloud environments.
Success Planning & Value Realization
30/60/90 onboarding plans, QBR ownership, and value narrative tied to adoption metrics. Linked savings and usage to renewal and expansion outcomes.
FinOps & Cost Optimization
Four-lever FinOps framework (EDP, Savings Plans, RIs, MAP). $4M–$36M ARR portfolios. 34–43% savings in commitment adoption campaigns.
Customer Data & Health Analytics
Health scoring models, usage telemetry, and risk triggers. Adoption dashboards, commitment coverage analysis, and executive-level reporting.
Cross-Functional Execution
Engineering partnership on usage optimization. Finance and CFO engagement on cloud economics. Cloud architect collaboration. Product feedback and roadmap input.
Enterprise Portfolio Snapshot
Why This Role Makes Sense
This role sits at the intersection of cloud architecture and financial accountability—where I have operated for years. I have built FinOps programs, partnered with CFO and engineering leadership, and delivered retention and cost outcomes at enterprise scale. I translate cloud economics into executive language, own lifecycle P&L, and work effectively with technical teams.
Sample Deliverable
Adoption Strategy Sample
A practical, measurable adoption plan for cloud and FinOps programs. This deliverable demonstrates how I structure onboarding, establish operating cadence, and drive time-to-value in enterprise FinOps engagements.
View adoption framework