Professional Experience

A track record of driving customer success and cloud cost optimization across enterprise organizations.

Work History

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# Nathan Spear

## Contact Information

Portland, OR  
(503) 888-0654  
ns@nathanspear.com  
linkedin.com/in/nathan-spear  
www.nathanspear.com  

## Professional Summary

Principal Enterprise Customer Success Manager with deep experience driving enterprise adoption, retention, and expansion across SaaS, cloud, and infrastructure platforms. Known for activating momentum, restoring clarity in complex environments, and building trusted executive relationships. Driven by data informed outcomes, FinOps discipline, and durable customer value.

## Career Highlights

### Enterprise Retention and Growth
* Exceeded SaaS benchmarks by driving Net Revenue Retention to 151% vs 120% best in class, launching a data driven renewal engine that merged PLG usage insights with deal management, strengthening retention and expansion outcomes.

### Cloud Cost Optimization and FinOps Leadership
* Created a four lever cost savings framework using managed RIs, SPs, EDP, and MAP programs, doubling MRR above $1M and securing $400K in credits while driving 34–43% customer savings and 50% business growth.

### Strategic Cloud Advisory
* Guided $36M ARR enterprise custo

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FinOps Experience

FinOps content will be extracted and displayed as structured bullets in a future update.

Case Studies

Case studies will be rendered as structured cards in a future update. For now, the raw content is available below.

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# Case Studies

## Case Study: Aligning Enterprise Customer Success and FinOps to Drive Retention and Expansion

### Challenge

Enterprise customers operating across public and private cloud environments were under pressure to control rising infrastructure costs while still supporting growth, modernization, and security requirements. Fragmented cloud accounts, mixed ownership across business units, and limited executive visibility into spend created renewal risk and slowed adoption of managed services. Customers needed a way to optimize costs without compromising performance, security, or operational stability.

### Context

In senior customer success roles at CloudQuery and Rackspace Technology, Nathan managed large enterprise portfolios ranging from approximately $4M ARR to over $36M ARR. These accounts spanned hybrid environments that included public cloud platforms such as AWS and Azure alongside private cloud and on premises infrastructure. Customers also relied on managed services across security, databases, and enterprise platforms, including Oracle workloads. Nathan was accountable for retention, ex

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