Launch
Go live with the customer. Celebrate the milestone, ensure rollout plan is executed, and transition to adoption and ongoing success.
Emotion: Accomplishment, Excitement
Milestone events
- •Celebration with customer
- •Rollout plan executed
- •Product ready to use across the company
Customer activity
- •Communication to end users
- •Stakeholders aligned on rollout and support
Internal activity
- •Launch support and rollout execution
- •Handoff to adoption and health monitoring
Value delivered
- •Product ready to use across the company
- •Rollout plan executed
Transformation / outcome
- •Rollout plan executed
- •Customer live and ready for adoption
Exit criteria
- •Rollout plan executed
- •Adoption and health scoring in place
Metrics
- •Launch date vs plan
- •Adoption baseline
- •NPS/CSAT at launch