Optimization
Ongoing improvement and efficiency. Optimize usage, cost, and processes so the customer gets more value over time.
Emotion: Satisfaction, Loyalty
Milestone events
- •Optimization opportunities identified
- •Recommendations implemented
- •Efficiency gains realized
Customer activity
- •Usage and cost reviewed
- •New use cases or integrations adopted
Internal activity
- •Periodic health and usage reviews
- •Best practice and optimization recommendations
Value delivered
- •Efficiency gains
- •Cost optimization where applicable
- •Improved ROI
Transformation / outcome
- •Ongoing optimization and maturity
- •Customer self-sufficient where appropriate
Exit criteria
- •Optimization plan in place
- •Metrics trending positive
Metrics
- •Usage efficiency
- •Cost per outcome
- •Health score